​Please read the following statements

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You consent to and agree with Ntuka's terms and conditions by using this site for purchases. Please note that Ntuka holds the right to change the contents of this site without prior notice

CONTACT NTUKA

Please do make contact if you need to by phoning 0044 776 3966 936 or send an email to

or please use the form below to send your enquiry or correspondence 

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Telephone hours are Monday to Friday 9.30 - 2pm. After that please send an email or send a text and I will contact you back as soon as I can.

LEGAL REQUIREMENT

Just a note to say that all of the products on this website have been certified by an independent chemist and comply with the regulations.  It is a legal requirement to do so in the UK and the EU before you place any skincare products on the market

DELIVERIES AND ORDERS

FREE UK DELIVERY ON ORDERS OVER £50 / FREE FOR ORDERS OVER £100 FOR EUROPE AND OTHER DESTINATIONS

Your orders are processed and shipped Monday to Friday except on holidays. 

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Delivering in the UK - free standard delivery on all orders with the Royal Mail

£8 next day delivery for orders placed before noon.

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For Europe and all International orders - a flat rate of £15 with the Royal Mail.

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Please allow 1 to 2 days for your order to be processed but it is usually shipped the same day if ordered in the morning!

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Estimated UK delivery is between 2 - 3 working days 

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Estimated EU and other destinations deliveries - 7 - 10 days or more

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​Some international orders may carry extra charges of duties and taxes, please note that it is the customer's responsibility to cover these costs. 

RETURNS POLICY

Please make contact as soon your notice your damaged order or if your order is wrong. Full refunds or exchanges are offered on all damaged goods.  Equally you will be offered a refund or exchange if your order is wrong. You have the right to choose.

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It is important to note that proof of damage will be required before an exchange or refund takes place.

For wrong orders, again please make contact as soon as possible. The product will have to be returned in it's original packaging and unopened. The customer will have to cover the initial cost of returning the products but don't be alarmed as you will get a full refund once the details of the cost are received.

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Please make sure that you read the ingredients list before placing an order as used products cannot be returned unless something has gone drastically wrong with using the product. In that case, please get in touch as soon as possible and I will do my best to help.

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Refunds will be processed as soon as it is possible, not later than 14 days. 

 PRIVACY POLICY 

Please note that your privacy is respected and protected. Information received is used purely to process orders, to make accurate deliveries and to communicate with you about your orders and any other business that relates to you and Ntuka at the time of purchase and thereafter.

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Please do inform Ntuka if you would rather not be contacted beyond the period of purchase and delivery.

The payment system is securely managed by internationally recognised and reputable Pay Pal and Stripe. They need information to process payments on Ntuka's behalf but Ntuka does not have access or control of that information.

 COPYRIGHT POLICY 

Please note that you cannot reproduce this website or it's contents. The website and it's contents belong to Ntuka skincare and is protected by the UK's copyright legislation set out in the 1998 Act. The sole purpose of the site is to provide valuable information regarding the Ntuka products and to allow access for purchases.

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