Please read the following statements:

 

 By using this site for purchases, you are agreeing with all of the statements below

Please note that Ntuka holds the right to change the contents of this site without prior notice.

DELIVERY

  • FREE UK DELIVERY ON ALL ORDERS

 

  • For Europe and  all  international orders - a flat rate of £9.95 is offered

  • Please allow 1 to 2 days for your order to be processed but it is usually shipped the same day if ordered in the morning!

Estimated UK delivery is between 1 - 3 working days.

Estimated EU deliveries 7 - 10 days and estimated 7 - 10 working days for other international deliveries 

Some international orders may carry extra charges of duties and taxes, please note that it is the customer's responsibility to cover these costs. 

Please do make contact if you need to by phoning 0044 776 3966 936 or send an email to

 

hello@ntukaskincare.co.uk or use the form below to send your enquiry or correspondence (see bottom of page) for details.  

  • Orders are processed Monday to Friday with the exclusion of holidays. Telephone hours are Monday to Friday 9.30 - 2pm. After that please send an email and contact will be made as soon as possible. 

PRODUCTS:

  • All the products on this site are certified for cosmetic purposes as it is a legal requirement to do so under the EU and UK cosmetic regulations 

Always looking for ways to eliminate from my practices unnecessary waste. Therefore all your lovely purchases will be delivered to you in minimal packaging that you will be able to reuse or recycle. 

 

RETURNS POLICY:

Please make contact as soon your notice your damaged order or if your order is wrong.  Full refunds or exchanges are offered on all damaged goods.  Equally you will be offered a refund or exchange if your order is wrong. You have the right to choose.

It is important to note that proof of damage will be required before an exchange or refund takes place.

 

For wrong orders, again please contact Ntuka as soon as possible. The product will have to be returned in it's original packaging and unopened. The customer will have to cover the initial cost of returning the products but don't be alarmed as you will get a full refund once the details of the cost are received.

 

Refunds will be processed as soon as it is possible, not later than 14 days. 

 

Please note that Ntuka products are handmade using the gentlest formulations. It may be that you have concerns with certain ingredients. Please read the product ingredients carefully before making a purchase. Products that have been used cannot be returned.

​PRIVACY POLICY:

Your privacy is respected and protected. Information received is used purely to process orders and to make accurate deliveries.  The payment system is securely managed by internationally recognised and reputable Pay Pal and Skrill. They need information to process payments on Ntuka's behalf but Ntuka does not have access or control of that information.

 

You consent to and agree with Ntuka's terms and conditions by using this site for purchases.

COPYRIGHT:

Please note that you cannot reproduce this website or it's contents. The website and it's contents belong to Ntuka skincare and is protected by the UK's copyright legislation set out in the 1998 Act. The sole purpose of the site is to provide valuable information regarding the Ntuka products and to allow access for purchases.

CONTACT NTUKA

©  Ntuka Skincare                                                

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